YOUR DRIVERS

A team of dedicated, experienced and impeccably presented drivers is always at your service. All of our drivers, both male and female, are fully trained to our Professional Etiquette Standards and checked by the DBS (previously Criminal Records Bureau).

Driver Training

Every new driver who joins our organisation, whatever their level of experience, goes through our induction training.  This provides them with an in-depth understanding of the systems, procedures and ethos of our company.

Etiquette Training

The Chauffeur Group prides itself on its client service.  In order to ensure consistently high standards, all of our drivers attend a two hour Professional Etiquette Training Course, which covers essential aspects of customer service such as appearance and interaction with clients.

Continuous Driver Assessment

To ensure our clients receive consistent service and quality standards, we have the following checking procedures in place.

  •  Mystery Passenger Scheme:  Every driver is regularly checked by one of our mystery passengers to ensure they are maintaining the correct standards.  The mystery passenger has a 25 point checklist who score each aspect of the journey
  • Spot Checks:  We carry out frequent spot checks to supplement our mystery passenger scheme, confirming that our vehicles are kept spotlessly clean and that our are drivers punctual.
  • Passenger Questionnaires:  We regularly post out questionnaires to recent travellers, who score ech aspect of the journey, enabling us to specifically measure and maintain our service and quality performance.

Confidentiality

Confidential Papers

At the Chauffeur Group we understand how crucial it is for our clients to know that everything they say in the car will remain entirely confidential.

All of our drivers sign a Confidentiality Agreement confirming that they will never discuss or disclose any information they hear during the course of their duties. The importance of this is stressed during our regular driver training programmes.