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Privacy & Cookie Policy

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Your Privacy

Your Information. Protected.

At The Chauffeur Group, trust is at the heart of everything we do. Whether you're booking executive travel, opening a corporate account or simply browsing our website, we're committed to protecting your personal information and handling it responsibly.

This Privacy & Cookie Policy explains what information we collect, why we collect it, how we use it and the steps we take to keep your information secure. It also explains how cookies are used to improve your experience when using our website.
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Privacy & Cookies

Everything You Need To Know

The Chauffeur Group is committed to protecting your privacy and complying with all applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or booking our chauffeur services, you agree to the collection and use of information in accordance with this policy.

When you contact us, request a quotation or book one of our chauffeur services, we may collect information such as your name, company name, postal address, email address, telephone number, journey details and payment information. We also collect certain technical information when you browse our website, including your IP address, browser type and website usage data, helping us improve our services and maintain the security of our systems.

Your information is used to process bookings, deliver our chauffeur services, manage customer and corporate accounts, respond to enquiries and improve your experience with The Chauffeur Group. We may also use your information to maintain website security, meet our legal obligations and, where you have provided consent, send relevant service updates or marketing communications.

The Chauffeur Group will never sell your personal information. We may share your information with trusted third-party providers who support the operation of our business, including payment processors, booking software providers, website hosting companies, IT support and professional advisers. Information may also be disclosed where required to comply with legal or regulatory obligations.

Protecting your personal information is extremely important to us. We use secure servers, SSL encryption, password-protected systems and trusted technology partners to help safeguard the information we hold. Access to personal data is restricted to authorised personnel and we continually review our systems to maintain the highest possible levels of security.

Under UK data protection legislation, you have the right to request access to the personal information we hold about you, correct inaccurate information, request deletion where appropriate, restrict or object to certain processing activities and withdraw your consent to receive marketing communications at any time. If you wish to exercise any of these rights, our team will be happy to assist.

Cookies are small text files stored on your computer, tablet or mobile device when you visit our website. They help our website function correctly, remember your preferences and improve your browsing experience. Cookies do not damage your device or provide third parties with access to your personal information.

Our website uses several types of cookies to provide the best possible experience. Essential cookies ensure the website functions correctly and securely, performance cookies help us understand how visitors use the site, functionality cookies remember your preferences for future visits, and analytics or marketing cookies help us improve our website and measure the effectiveness of our marketing, where consent has been provided.

Most web browsers allow you to control, manage or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality and performance of some areas of our website and may limit your browsing experience.

From time to time, we may update this Privacy & Cookie Policy to reflect changes in legislation, technology or the way we operate our business. Any changes will be published on this page and will take effect immediately upon publication.

If you have any questions about this Privacy & Cookie Policy, or if you would like to access, update or request the removal of your personal information, please contact The Chauffeur Group at 62a Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JU, email info@thechauffeurgroup.co.uk, or call +44 (0)20 8818 0102.

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